Our lead times are as follows:
~ Oak vanity units & furniture: 6-8 weeks
~ Painted vanity units & furniture: 8-10 weeks
~ Expedited service: 4 weeks
Our expedited service is available on all bespoke vanity units & furniture with the exception of The Dorsington due to the labour time to manufacture.
In short yes we do!
Please contact us at hello@holly-oak-house.co.uk to place your order as VAT may not be applicable, equally the delivery charge will need to be calculated. You would be responsible for any import duties and / or local taxes. If you create an account in our website we can then create a bespoke order and invoice for you.
Yes, we offer free delivery on all of our products in England & Wales. Orders to Northern Ireland, Ireland and Scotland carry a premium and these will be calculated at the checkout for you. If you'd like to order from a different country please contact us for a shipping quotation.
Delivery will be arranged with you in advance and will be made as close to your door as possible. We regret that we cannot carry any items upstairs due to our insurance restrictions and you will require an able bodied person on hand to help our driver off load your cabinetry should it be a large piece. If your property has restricted access we ask that you notify us using the 'Add a note' functionality below so we can make the necessary provisions. On occasions we may need to use a pallet network to deliver your order, in which case this would be a kerbside delivery only so please make the necessary arrangements.
​Please inspect all items upon arrival delivery in the unlikely event of any damage occurring during transit, if you do not have time to do this you must sign the delivery note as 'unchecked' and if the packaging is damaged please signed as 'damaged' - any damages must be reported to us the same day by email at hello@holly-oak-house.co.uk in order for us to make a claim against our couriers.
Sure, please contact us at hello@holly-oak-house.co.uk and we can arrange this for you.
We are so sorry to hear this. Our products are fully protected and secured to a robust pallet to ensure they are safe during their journey to their new home, but sadly on very rare occasions, they can be damaged during transit.
We kindly ask that you contact us at hello@holly-oak-house.co.uk within 12 hours of delivery if there are any issues and we will work with you to ensure they are resolved as quickly as possible to minimialise the disruption to you.
We do include a small tin of touch up paint with every order should you need it.
If you require a fast track delivery, you can purchase our 6 Week Expedited Service in our online shop.
Delivery will be arranged with you in advance and will be made as close to your door as possible with by our same day courier or via the national pallet network. Our drivers are asked to call 30 minutes prior to arrival.
We regret that we cannot carry any items upstairs due to our insurance restrictions and you will require an able bodied person on hand to help our driver off load your cabinetry should it be a large piece.
If your property has restricted access we ask that you notify us using the 'Add a note' functionality below so we can make the necessary provisions.
On occasions we may need to use a pallet network to deliver your order, in which case this would be a kerbside delivery only so please make the necessary arrangements.
Please inspect all items upon arrival delivery in the unlikely event of any damage occurring during transit, if you do not have time to do this you must sign the delivery note as 'unchecked' and if the packaging is damaged please signed as 'damaged' - any damages must be reported to us the same day by email at hello@holly-oak-house.co.uk in order for us to make a claim against our couriers.